Fault phenomenon:
Pre-installed Win8 system model, after upgrading Win8.1 system, the user password login interface can also see the mouse pointer, once entering the system desktop, there is no mouse pointer phenomenon, external mouse And the touchpad can not be controlled, only the keyboard operation can be used, the system restart is invalid, and the system update is invalid.
Cause Analysis:
When using the original Win8 system, the public version of the graphics card driver may be updated. At this time, the 8.1 system will be upgraded.
Solution:
1. Boot into the Win8.1 system desktop, press Ctrl+Alt+Del at the same time, the following selection interface will appear, the mouse pointer is visible at this time.
2. Click the white “back” arrow in the upper left corner of the above image to return to the system desktop, the mouse pointer is already available (but you need to perform this operation every time you restart the computer, it is very inconvenient to use)
3, it is recommended to download the graphics card driver of the model service official website to re-install, restart observation after installation.
4, if the reloading graphics card driver is invalid, you can create a new account to log in.
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