Create a clean environment for problem exclusion

  
Create a clean environment for troubleshooting
  1. Click Start, click Run, type msconfig in the Open box, and then click OK. (To use the Run As command, type runas /user:administrator path \\msconfig.exe in the Open box and click OK.)
  2. Click the General tab and click Diagnose Start - Load Basic Only Device Drivers and Services, click OK, and then click Restart to restart your computer.
  3. After starting Windows, determine if the issue still occurs.



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