Common Win Installer troubleshooting

Example 1: When installing ACDsee 5.0 or the virtual drive Daemon, the "Installation Error" prompt box appears.

Solution: This is the most common failure. Since these two softwares use the most advanced Windows Installer technology, they are most common in Windows 98 or earlier versions of Windows 2000. Just download the latest Windows Installer 2.0 version and fix it after installation.

Example 2: "The Windows Installer Service Could Not Be Accessed" appears when trying to install or fix Office or "This program has been updated, a file is in use, please restart you Computer try again!" error message.

Solution: The cause is that the Windows Installer file is corrupt or missing, and this issue may occur.

Method 1: Re-register Windows Installer (for Windows 2000/XP), open the Registry Editor, find the "HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\MSIServer" branch, and determine the "ImagePath" character under the branch. The string value contains the correct path to the Msiexec.exe file.

Note: The following is an example of the correct path, where drive is the drive where Windows is installed:

drive:\\Windows\\System32\\msiexec.exe /V (if not, please create this key Value)

Restart the computer, press F8 to enter safe mode, click "Start → Run", type msiexec /regserver, and then "OK".

After restarting the computer, if the problem is still not resolved, please use method 2.

Method 2: Reinstall Windows Installer, enter MS-DOS (Command Prompt window in Windows 2000/XP), run the following command.

Under Windows XP: attrib -r -s -h drive:\\Windows\\System32\\dllcache
Under Windows 98: attrib -r -s -h drive:\\Windows\\System

Then enter the following command, enter one by pressing the Enter key:

ren msi.dll msi.old
ren msiexec.exe msiexec.old
ren msihnd.dll msihnd.old

Finally, at the command prompt, type exit, then press Enter to restart your computer and update the Windows Installer file to the latest version.