Play video black screen, video playback card solution

Black screen? Can't watch? Video playback too card? Can't watch the video completely?

These problems may be caused by the following reasons:

1. Not installed, or the installed flash player version is lower than 8.0;

2. Your browsing JAVA scripts are not allowed;

3, your browser does not allow the use of Active controls;

4, your network environment does not feel the cool video service.

I hope the following help information can help you:

1, no installation, or the installed version of the FLASH player is lower than 8.0:

Symptom:

1, the player position is blank.

2. The box is displayed in the upper left corner of the player.

3, can play Youku titles, but can not play video.

4, can play video, but the player button display is not normal.

5, when the video is a little longer, always play half and strike.

6. The player position only displays a black screen.

Solution:

We have provided you with the latest version of FLASH: http://get.adobe.com/cn/flashplayer/

Special Note:

After downloading and installing the player, you need to close all browser windows and re-open the browser to view it.

2, your browser does not allow JAVA scripts:

Symptom:

1, the player is completely invisible, the player position is blank.

2, the page display is not complete, missing corners.

3, can not score, comment, collect, share and other functions.

4, many links clicked no response.

Solution:

Enable JAVA for your browser. You can use the following two methods:

1. Method 1: Open the browser's <quo;Tools” —“Internet Options", switch to the "Security" tab, click “ The default level & rdquo; button, IE will automatically open the JAVA script.

2, Method two: You can also manually set the security level. On the basis of the previous step, select the button on the left “custom level”, then drag the scroll bar to find a description of the script and enable it as shown.

When you choose & ldquo; OK & rdquo;, you may receive a warning in the following figure, it does not matter, choose & ldquo; a & rdquo ;.

Tip: If you are a firefox user, you can & ldquo; Tools & rdquo; & mdash; & ldquo; Options & rdquo; & mdash; & ldquo; content & rdquo; position, find JAVA and JavaScript switch, they hook Just pick it up.

3, your browser does not allow the use of Active controls:

Symptom:

1, can not see the player, the player position is blank.

2, you can't see other users' comments on the video, but you can do the scoring, collecting, sharing and so on.

3. If you are using SP2's WINXP system, your IE browser will also receive a prompt about ActiveX.

Solution:

To enable Active function for IE, there are two ways:

1. Method 1: Same as “Open JAVA”. When you select “Default Level", the system also turns on ActiveX for you by default.

2, Method 2: Same as the manual step to open the JAVA function, drag the scroll bar to find the description about Active, and open it.

4, your network environment smooth feel Youku video services:

Symptoms:

1, play video very slow;

2, the player black screen;

3, occasionally encountered the situation that can not play the video completely, put half to stop.

Solution:

1. When you watch the video, do other downloads. For example: BT download, data exchange of other P2P software.

Suspending other downloads can significantly improve the smoothness of your video.

2, your IP address, perhaps in the corner of our server deployment.

Please provide your IP address to the customer service staff, we will try our best to let everyone enjoy the smooth video service.