Heart-to-Person User New PPLive FAQ Introduction

The new PPlive version adds a function detection function, which can be called the intimate function of "solving the problem for the netizens wholeheartedly". There may be a lot of P friends who don't know much about this feature. Maybe some problems that arise during the process can't be solved by themselves. Now, this FAQ introduction can help you completely! If you have the following problems, just follow the solutions below!

1. Your version of Windows Media Player is too low. Please download the latest version at http://download.zol.com.cn/detail/14/134583.shtml.

The settings here are above version 10. If you are using version 9 but watching normally, you don't need to install version 10. If you can't watch it properly, please install version 10.

2. Your version of Real Player is too low. Please download the latest version from http://download.zol.com.cn/detail/5/47634.shtml.

If you are watching a program that is not in RealPlayer format, you don't need to install it, but you must install RealPlayer if you need to watch a RealPlayer format.

3. Your DNS server cannot resolve the IP address. Please check the DNS settings in the TCP/IP properties.

a) This means your DNS server is bad. Please check if the DNS settings in the TCP/IP properties are correct.

b) If it is not correct, modify it according to the correct address provided by your carrier.

c) If you fill in the correct but can't use it, ask your service provider or network administrator.

4. Unable to connect to the PPLive server, either because your firewall is set to block PPLive or your service provider is blocking the service. Please check your firewall settings or ask your network provider.

Maybe you can go online at this time, but you can't watch the show, download 0 or download less than 30K, there are two reasons for this phenomenon.

a) Your firewall is set to block PPLive. If your security level is set to high, the firewall will not prompt when it is blocked. You need to manually set PPLive to allow.

b) Your service provider or network administrator does not allow P2P software. Please ask your service provider for this kind of situation.

c) the Internet using a proxy server, PPLive does not support access to the proxy server, remove the proxy server settings in IE.

5. Your connection number is not cracked. In order to watch the program more smoothly, it is recommended that you solve this problem through PPLive "Help" -> "Connection Number Crack".

number of connections is not cracked also affect your viewing experience, I suggest you PPLive "Help" - & gt; "connections crack" the number of connections to crack.

6. You have installed software that conflicts with PPLive. In order to give you a better visual enjoyment, it is recommended that you uninstall this software or install the latest version of this software.

conflicting software can cause a lot of problems to watch, such as 3 0 etc., we recommend that you uninstall this software, you can use the following software to clean up.
http://download.pplive.com/cleansetup28.exe
http://download.pplive.com/RogueCleaner.rar;

The specific use of fault detection function:

1. Click on the fault detection in the help. If your 7 0 times exceed 30s, the fault detection dialog will pop up automatically.

2. The test is performed automatically. Clicking on the item with the error will tell you the specific cause of the error.

If you can't solve the problem yourself or the above is normal but still can't watch it properly, you can submit the problem and the customer service will help you solve it.
3. When your P2P connectivity test fails, the client automatically selects the issue based on your question and becomes unwritable. You just need to click submit directly, the customer service staff will get in touch with you as soon as possible, don't forget to fill in the contact information.

4. In order to let users describe their problems more clearly, you need to select common questions first. If users need to fill in their own questions, you can choose other ones in the common questions and fill in your own questions. , questions and contact information are required, must be filled in, if not completed, click Submit will prompt you to complete, please fill in and fill in.