Q: I am a middle school teacher. When I downloaded the courseware from http://www.******.com.cn recently, I was prompted to find that I could not find the file, but other teachers downloaded the same courseware. Without this prompt, what is going on?
A: Other teachers can download, indicating that this file does exist on the website. The problem lies in your browser settings. The maximum possible setting of "UTF-8" in "Internet Options" is incorrect. Please remove the hook before "Always send URLs in UTF-8" under the "Advanced" tab of "Internet Options" and restart IE. Because many of the courseware file links on the K12 website are directly named after the Chinese name, if the address is sent in UTF-8 encoding, the browser will not recognize the file address.
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