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Upgrade to Windows 10: Frequently Asked Questions
How to upgrade to Windows 10?
According to your current version of Windows, you can use the Get Windows 10 app or Windows 10 installation media to upgrade to Windows 10 for free.
For more information about Windows 10 and getting Windows 10 apps, go to the Windows website.
How to upgrade from Windows 7 Service Pack 1 (SP1) or Windows 8.1 update to Windows 10?
If you are running Windows 7 Service Pack 1 (SP1) or Windows 8.1 update on an eligible device, you You'll see a notification about how to get a free upgrade to Windows 10 using the Windows 10 app.
When the Get Windows 10 app becomes available on your computer, you will see the Windows icon in the notification area at the right end of the taskbar. Select this icon to open the Get Windows 10 app and get started.
Note Not every eligible device will receive a Windows 10 app notification for free upgrades to Windows 10 at the same time, and there may be a delay because we are sending notifications to everyone.
How to upgrade from Windows 7, Windows 8, or Windows 8.1 to Windows 10?
If you are running Windows 7, Windows 8, or Windows 8.1, you have two upgrade options:
Go to Windows Update and install all available updates (so that your computer is running Windows 7 Service Pack 1 (SP1) or Windows 8.1 update), and then use Get Windows 10 Apps.
Go to the Microsoft Software Downloads website, create an installation media for Windows 10, and use that media to upgrade.
How much does it cost to upgrade to Windows 10?
Provides a free upgrade to Windows 10 for qualifying devices running Windows 7, Windows 7 SP1, Windows 8, Windows 8.1, and Windows 8.1 updates. This free upgrade period is one year after the launch of Windows 10.
If you are running a different version of Windows or your computer does not meet the free upgrade requirements, you will need to use the installation media to perform a fresh installation of Windows 10.
What is the Windows 10 app?
Easier to upgrade to Windows 10 by getting a Windows 10 app. This app contains information about Windows 10, provides compatibility reports that will ensure that your apps, programs, and devices will work for Windows 10, and has information on how to get a free upgrade.
If your eligible device is running Windows 7 SP1 or Windows 8.1 Update and Windows Update is turned on, the Get Windows 10 app will automatically appear as a Windows icon in the notification area at the right end of the taskbar. Select this icon to open the Get Windows 10 app and get started.
Why didn't I get a Windows 10 app?
Get Windows 10 apps will only work on most computers running Windows 7 SP1 and Windows 8.1 updates. Not every eligible device gets a free upgrade to Windows 10 at the same time, so there may be some delay before seeing the app.
The following is why you can't see some other potential reasons for getting Windows 10 apps:
You need to turn on automatic updates.
You are not running Windows 7 SP1 and Windows 8.1 updates.
You are running Windows 7 SP1, but there is no Internet Explorer 11.
You are running a version of Windows that does not meet this offer, including Windows 8.1 with Bing.
Your device does not meet the Windows 10 system requirements or has less than 32 GB of memory and is set to run from a compressed Windows image file.
Your device is not connected to the Internet.
Note If you are unable to upgrade using the Get Windows 10 app, you can go to the Microsoft Software Downloads website to create an installation media for Windows 10 and then use that media for a free upgrade.
Is my computer, applications and devices suitable for Windows 10?
The best way to find out if your computer is suitable for Windows 10 is to check the compatibility report, which is part of the Windows 10 application. .
Open to get the Windows 10 app.
Select the menu in the top left corner and select “Check your computer”. If you have already seen the report, you may instead see "Your computer is running well".
This report will show if your computer is suitable for Windows 10 and list any incompatible apps, programs, or connected devices. For more information on compatibility, please see the Compatibility Report for Windows 10: Frequently Asked Questions.
How much free space does the upgrade require?
Upgrading to Windows 10 requires 8 GB of space. If your computer does not have enough free space, you can attach an external USB device during the upgrade. If you are running Windows 7 SP1 and want to free up space on your device, see the strategy for freeing disk space. If you are running a Windows 8.1 update, see the tips for freeing up drive space on your computer.
Do you include Windows Media Center in my upgrade?
No, Windows Media Center is not available as part of Windows 10 and will be removed during the upgrade. After the upgrade is complete, you will not be able to install Windows Media Center.
Can I change my language during the upgrade?
The easiest way to change your language is to upgrade it in the same language that you currently use on your computer and then add a new language. To add a new language to Windows 10, go to “Settings>>“Time and Language>>“Regional and Language>>“Add Language”, then select the language you want .
Can I upgrade from a 32-bit version of Windows to a 64-bit version of Windows 10?
If your computer has a 64-bit version of the processor (CPU), but you are currently running a 32-bit version of Windows, You can install the 64-bit version of Windows 10, but you need to perform a clean installation using the installation media. When updating from 32-bit to 64-bit, you won't be able to keep any files, settings, or apps.
Can I revert to the old operating system?
Yes, you can recover from Windows 10 to a previous version of Windows in several different ways:
After you upgrade to Windows 10, you will Ability to return to previous versions of Windows from “Settings > Update & Security>> Restore”.
If your computer manufacturer offers this option, you may be able to restore your device to factory settings.
If you don't have the option to return and restore factory settings, you can install a previous version of Windows using the installation media and product key.
For more information and instructions on how to revert to a previous version of Windows, see the recovery options in Windows 10.
Note If the manufacturer has set up your computer to run from a compressed Windows image file and includes the option to restore the factory settings, this option will no longer be available after upgrading to Windows 10.