Win10 broadband connection error 691 how to solve it? The following small series for users to introduce the reasons and solutions for win10 broadband connection error 691, let's take a look.
Error 691 is a fault prompt frequently encountered by broadband adsl dial-up users. The error 691 may be the following reason:
1: The domain name is wrong (user name or password is entered incorrectly).
2: The telephone or broadband due arrears.
3: The server does not reflect (the computer user port is wrong, or the account is not activated).
4: Hardware failure.
There is a solution to error 691:
1, you must carefully judge when the fault occurs, the case of the account password, the space before and after the account, it is difficult to distinguish. So when there is a 691 error, you can try to delete the original account and password, and re-enter the correct account and password.
2, account arrears: ADSL broadband users owe the fee, the broadband access service provider will temporarily disable the account, after the user pays the arrears, the account may not be activated immediately, then if dialing, it will appear Error 691 prompt.
3, broadband service providers limit the number of accounts you use, if someone else is using your account, you dial the error 691, please check the number of people using this account at the same time.
4, an account is best used only on the port you applied for, if you are taken to other phone ports, you may be prompted error 691.
5, for some reason, the account is not properly dropped, for example: the computer suddenly power off. The server has not been disconnected yet, and your user is still logged in, similar to the above, so error 691. In this case, you only need to restart the computer and the Model modem, and go through 5— it will be fine to try again in 10 minutes.
6, after the computer disables the network card or the network card is not properly driven, the 691 prompt will also appear to check whether the network card works normally.
7. User data binding error: In order to better serve the user and ensure the security of the user account, the broadband service provider binds the broadband account to the physical port of the user, and the number is also one-to-one. Bind, in this way, the account can only be used on one physical port (that is, the roaming of the ADSL account is restricted), and only one computer can access the Internet. If the user's data is incorrectly bound, an error will occur when dialing. Tips.
8, when two local network cards are installed on the computer and are enabled at the same time. The MAC address is bound incorrectly, and a 691 error code appears. It is recommended to disable one of the network cards.
The actual solution experience
First, the same place to replace the desktop, notebook after the problem
Originally used desktop, you can go online, after changing a notebook, you can not connect to the network, error code 691. Or the notebook is replaced by a desktop computer. This type of machine replaces the error 691 caused by the frequently used environment. The most likely case is the password input error. The space before and after the uppercase and lowercase must be checked and try again.
Another possibility is that the MAC code of the original network card of the machine has been bound. We only need to fix the MAC in the replaced machine system. The solution is as follows:
1. Click Start & mdash; —Run ——Enter CMD
2. Open the command prompt and type ipconfig /all
3. Then find the six groups of characters that are followed by “physicaladress” or “physical address”. Write it down on paper, this is the MAC code
4. Then right click on my computer in the computer that appears 691
5. Select Properties ——Hardware——Device Manager—&mdash ;network adapter —— double-click to open “ NIC"properties window
6. Select “Advanced →network address” item, change the value inside to NIC with internet access (can consult network service provider) , the form is "00E0B0E6E0PE"; [Note that there is no "-" in the middle, you can save it.
Second, normal Internet access, sudden error 691
Sudden occurrence of 691, the vast majority is due to broadband arrears. The solution is very simple. You only need to call the service provider of the network provider and switch to the manual service. First, ask if the broadband is in arrears. If it is normal, tell the error 691 and wait for the solution. Supplier Phone: Telecom 10000, China Railcom 10050, China Unicom 10010.