Many users who use HP printers have been unable to use the printer after upgrading their computers to Win10. For this reason, Microsoft officially provides related solutions. Users who cannot use HP printers may wish to understand.
Such problems are usually caused by a driver problem, Microsoft explained that it was because after the upgrade to Win10 related software migration is not successful, the system will give a & ldquo; HP ENVY e-All-in- One Printer failed to install, you need to remove the HP printer driver software from the system and reinstall it. In the MSDN related page, Microsoft gives detailed steps, as follows:
Delete HP printer driver and software:
1. If your printer has been connected to the computer via USB, Open a USB connection;
2. Open the Control Panel — Programs and Features (Uninstall or change the application);
3. Find the HP printer in the software list and uninstall it;
4. Restart your computer.
Reinstall the printer driver:
1. Open the HP printer;
2. Connect the printer to the computer;
3. Download the HP printer driver.
4. Install the driver after downloading (can also be installed directly using the driver installation assistant provided by HP);
Restart the computer and printer:
1. Press the power on the printer Button to turn it off;
2. Turn off all programs running on the computer and restart the computer;
3.Open the printer;
4.Try to print the document to confirm the printer Resume normal work.
If you can't use the HP printer after upgrading the Win10 system, then most of the drivers are caused. Try installing the driver again.
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