Windows 7 upgrade package causes PC to crash Microsoft said it is investigating

According to foreign media reports, some Windows 7 users reported that after installing the upgrade package KB977074 released by Microsoft on January 25 to improve the stability and reliability of Windows 7, the PC crashed or randomly displayed the "Blue Screen of Death" screen. .

Microsoft said today that this is not a "major issue," but acknowledges that it is investigating the cause of the problem.

It is reported that KB977074 is for 32 and 64 bit Windows 7 and Windows Server 2008 R2. Some users claim that uninstalling KB977074 can solve the problem.

Arthur Li, a forum moderator hired by Microsoft, said on February 1 that users who have problems installing KB977074 should wait for Microsoft to release new ones to improve stability. And reliability upgrade package. Due to the ever-changing hardware and software configurations of PCs, it is difficult for Microsoft to test upgrade packages for all configurations.

Microsoft today denied that the user PC problem was caused by KB977074. A Microsoft spokesperson said, "In our customer support channel, the problem with KB977074 is not a 'major issue', we are investigating the cause of this problem, and there is currently no evidence that KB977074 is the culprit."