Solve the two major solutions that Win8.1 can't type numbers in the input box

The friend wants to activate the Win8.1 interface by phone, but when entering this interface, he asks to enter "Check your ID number", enter the number according to the prompt, but finds that the number cannot be entered in the input box, so the phone is activated. Can't go smoothly. Is there any good way to solve the above problems? The two solutions are quickly shared with everyone.
Unable to type numbers in the input box:
Windows 8.1, when users are performing "System Activation", if you select "Delete by phone", then select " China" And click “Next”;
Call the Microsoft activation phone and get the "Return ID" provided by Microsoft, and then click "Enter Confirmation ID".
In the following interface, you can't enter the obtained "confirmation ID", how to solve it?