If the driver cannot be installed, try installing it in compatibility mode:
1) If the driver is already installed, uninstall it. Then, when installing or reinstalling, right-click (or touch) the driver and select Compatibility Troubleshooter.
2) Click "Try suggested settings" and click "Start Program" in the subsequent window.
3) After installation, check if it works.
If the audio driver is installed and working, but there is still no sound, try the following:
· If you have an external speaker:
o Is the speaker connected properly? PC? Is the power turned on if power is required? Is it turned on?
· Is the sound device disabled?
A. On the desktop, right-click (or touch) the speaker icon in the taskbar and select Play Device.
B. Right-click (or touch) the white space and select Show Devices Disconnected and Show Disabled Devices.
C. If you see the speaker and headset icons at this time, right-click (or touch) the correct sound device and select Set as Default Device.
o The audio service does not start:
A. Search for "Services.msc".
B. Scroll through the list of services, right-click (or touch) Windows Audio, and select Start.
Also, check to make sure the related items are also started:
Multimedia Class Scheduler
Remote Procedure Call
Windows Audio Endpoint Generator< Br>
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