Although the optical drive is used less and less, but at least still exists, we still have to continue to solve the problem. Users with Win8.1 said that their notebook drive failed, did not read the disk, and the device manager had a yellow exclamation mark. What should I do?
From the figure we see that there is a yellow exclamation mark in front of the optical drive device! The status of the optical drive property device prompts: Windows cannot start because the configuration information (in the registry) is incomplete or corrupted. This hardware device (code 19).
Solution
Step 1, Device Manager Uninstall Device Driver
In the Device Manager, right click on the DVD/CD-ROM drive and select “ldquo; Uninstall & rdquo;, then restart the computer, the system will automatically scan the hardware device to see if it can be restored to normal!
The second step, delete the registry related items
Step one, press Win+ R combination key, enter regedit in the run command input box and press Enter.
Step 2: In the open Registry Editor window, expand HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Class, then locate and click to select {4D36E965-E325-11CE-BFC1-08002BE10318}, on the right Window, find the UpperFilters and LowerFilters key values, right click to delete.
The third step, the brand official website to download the motherboard driver
If you can't solve the problem, you have to download the motherboard driver from the official website of the notebook and re-install it!
Given the old The computer's CD-ROM driver may be hard to find, and you can use the driver wizard to automatically identify and install hardware drivers.
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