Windows 8.1 update failed

Symptom:

Updating Windows 8.1 failed, prompting for different error codes and rolling back to Windows 8. There are several reasons for this problem, but mainly incompatible device drivers and programs.

Solution:

Please check and perform the following steps before upgrading to Windows 8.1:

1. Check the computer compatibility using the Upgrade Assistant

1 Download the upgrade assistant for free, scan your computer, desktop apps and connected devices to check if they are the latest version of Windows. The Upgrade Assistant will provide a free compatibility report for your computer.

2) Download and how to use the Upgrade Assistant (

3) Uninstall the incompatible program of the report before upgrading to Windows 8.1, update the incompatible device driver.

4) You can also view more compatibility information in the Compatibility Center or contact the program and device manufacturer.

2. Verify that all device drivers have been updated (and if available, make sure the computer firmware is up to date)

1) Look for updates on the computer and device manufacturer's website.

2) Update device drivers via Windows Update or device manufacturer (especially drivers for graphics cards, sound cards, networks, keyboards and mice)

3. Uninstall anti-virus software and have Inquiring software (Note: Windows Defender provided in Windows 8 will protect your computer even if you uninstall anti-virus software)

4. Unplug any unnecessary USB and external devices