In theory, pure 32-bit Windows 2000 will not crash, but this is only theoretical. Windows 2000 crashes due to virus or hardware and hardware driver mismatches. When Windows 2000 crashes, the monitor screen will turn blue and a STOP fault message will appear. Below we introduce the general STOP fault handling method and special STOP troubleshooting.
General STOP Troubleshooting
1. First use the new anti-virus software to check for viruses on your computer. 2. If Windows 2000 can be started, check the information in the "Event Viewer" to identify the device or driver that caused the failure. The method of launching “Event Viewer" is: "Start”\\“Set">;Control Panel>\\“Administrative Tools ”. 3. If you are unable to start the computer, try to start the computer with “Safe Mode" or “Last Known Good Configuration>, then remove or disable the newly installed add-on or driver. If you can't start your computer with “Safe Mode, you can use the Repair Console. The repair console can disable some services, rename device drivers, troubleshoot boot sectors, or master boot records. 4. Remove the newly installed hardware devices (RAM, adapter card, hard disk, modem, etc.). 5. Make sure that the drivers for the hardware devices have been updated and that the system has the latest BIOS. 6. Run system diagnostic tools provided by the computer manufacturer, especially memory checks. 7. Check the Microsoft Compatible Hardware List (HCL) to ensure that all hardware and drivers are compatible with Windows 2000. Hcl.txt is in the \\Support folder of the Windows 2000 CD-ROM. 8. Disable memory caching in the BIOS. 9. Restart your computer. At the startup screen, press F8 to enter the “Advanced Startup Options” and select “Last Time Correct Configuration”. (Note: Start the computer in the same way as the last correct configuration. The computer's settings are reset to the last successful startup configuration.) 10. If you have access to the Web, go to http://www. Micr-osoft.com/ntserver/, click “Support”/“Search Knowledge Base", at “Type your keywords here", enter “stop” and the corresponding number (if STOP message appears “stop :0x0000000A”, you can enter "<quo;stop0x0000000A”) here, press Enter, you can find out the solution to the STOP problem that occurs.
Special Exclusions
STOP Message 0x0000000A Failure (device is already installed)
Normal Cause The driver used an abnormal memory address. 1. If Windows 2000 can also be launched, check the information displayed in the "Event Viewer" to identify the device or driver that is causing the problem. 2. Turn off or disable some newly installed drivers and remove the newly installed add-ons. 3. Remove some newly installed hardware (RAM, adapter, hard drive, modem, etc.). 4. Make sure that the drivers for the hardware devices have been updated and that the system has the latest BIOS. 5. Run system diagnostic tools provided by the computer manufacturer, especially memory checks. 6. Check the Microsoft Compatible Hardware List (HCL) to ensure that all hardware and drivers are compatible with Windows 2000. 7. Disable the memory cache feature in the BIOS. 8. Restart your computer. At the startup screen, press F8 to go to “Advanced Startup Options” and select “Last Known Good Configuration”.
STOP message 0x0000000A failure (when new device is added)
Normal cause The driver used an abnormal memory address. 1. During the installation process, the screen prompts “When the installer is checking the computer hardware configuration”, press F5 and select the appropriate computer type according to the prompts. For example, if the computer is a single processor, select “Standard PC”. 2. Disable the memory cache function in the BIOS. 3. Remove all adapter cards and disconnect all hardware devices that are not necessary to start the computer, then reinstall Windows 2000. 4. If the system is equipped with a SCSI adapter card, ask the adapter card vendor for the latest Windows 2000 driver, disable the sync negotiation function, and check the SCSI ID number of the termination header and device. 5. If the system is equipped with an IDE device, set the IDE port to Primary. Check the Master/Slave/Only settings of the IDE device. In addition to the hard drive, remove all other IDE devices. 6. Run system diagnostic tools provided by the computer manufacturer, especially memory checks. 7. Check the Microsoft Compatible Hardware List (HCL) to ensure that all hardware and drivers are compatible with Windows 2000. 8. Restart your computer. At the startup screen, press F8 to go to “Advanced Startup Options” and select “Last Known Good Configuration”.