Microsoft pushed the update patch numbered KB3124200 to Win10 users on the 18th of this month. Many users encountered problems when installing the patch. Now according to user feedback, The update will result in the loss of user personalization settings for Word components in Office 2016, including user-defined macros, auto-corrections, styles, and so on.
one user affected by this problem posting said: & ldquo; in my Windows 10 system With Word 2016, I used a lot of macro commands, as well as automatic correction, automatic filling and other functions, all stored in the Normal template. But [after the upgrade], without my knowledge, the template was reset, returned to the factory default state, and my various settings were lost. ”
Microsoft engineer Rob_L confirmed in the reply that this cumulative update for Windows 10 will rename the settings file named Normal.dotm to Nortmal.dotm.old, so Word will load the default settings. The engineer said: "That is, all the original Normal.dotm (macro command, input auto-correction, style, etc.) content will not be loaded by Word. A new ‘clean & rsquo;Normal.dotm file will be created when Word closes. ”
Microsoft has also published an article specifically explaining how to fix the problem and restore the renamed file. It is also recommended that Office 2016 users save templates, styles, macros, and other settings to separate templates to prevent similar situations from happening again. Some users said that this is not the first time such a problem has occurred, and even recommend that you turn off the automatic upgrade function of Windows, saying that this is the only way to avoid this problem.
Microsoft officials have now confirmed this issue because the user's previous configuration file was renamed when the update was installed. Microsoft provided a temporary solution in the KB article numbered KB3129969. Before the official release of the fix update, affected users can refer to the following methods:
1, close the Word application;
2, open the system file extension display;
Method 1: Third-party software
1, if you install the Rubik's cube, you can open it in the setting wizard's "Security Hardener" The file extension is displayed as shown below:
2, press Win+R to open the run, enter %appdata%\\Microsoft\\Templates and enter;
3. Locate the Normal.dotm file and rename it to NormalBeforeRestore.dotm
4. You will also see at least one of the following files in this directory: Normal.dotm.old, NormalPre, NormalPre15, NormalOld, OldNormal, your previous configuration file is here. If you see more than one, try one of the following (try to try to modify the file based on the modified date).
5. Copy the file you want to restore first, and then rename it to normal.dotm.
6. Reopening will reveal that the configuration has been restored.
Method 2: The easiest
You can check the “file extension” in the Explorer“View” menu, as shown below:
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