Win8.1 upgrade Win10 user extraction free key has expired Microsoft official closed

There is a foreign user recently bad luck, although free upgrade from Win8.1 to Win10, but due to some "misunderstanding" caused his computer Windows 10 can no longer be activated normally. Because his free eligibility was cancelled, Microsoft pulled its computer "black" on the list of devices that Win10 uses for free.

The passing of things is like this. After successfully upgrading to Win10, this user wanted to replace the HDD mechanical hard disk with the SSD solid state hard disk. In theory, this replacement does not affect the activation effect, because Win10 activation generally binds the motherboard, but there are some cases that need to find Microsoft customer service to help reactivate. This article is one of the users who need help. Unfortunately, he used a third-party tool to extract the Win10 free product key and showed it to the human customer service, which made him think that it was “spoofing Microsoft”, thereby banned his device's Win10 license and negotiated. invalid.

The following is a screenshot of the main dialogue process:

▲The customer service can not be activated after changing the hard disk, and it indicates that they have extracted the Win10 key to use it again after installation

▲Customer service asks for the key. After the user provides, the customer service asks for the key source

▲The user gives the key extraction tool name, the customer service question key source is not Microsoft

▲Customer service indicates that the key is illegal and indicates Microsoft The server wants to release the user's Win10 activation.

▲ After the user gives the key extraction screenshot, the customer service maintains the view that the key source is illegal, and emphasizes that the user behavior is "deceive Microsoft", Win10 activation will be released.

▲ The user refuted the customer service conclusion, saying that no one was deceiving anyone and showed their Windows 8.1 key. The customer service said that although the key is legal, the way to upgrade Win10 is illegal. The user refutes the customer service's point of view, indicating that the upgrade was completed in the normal way.

▲Customer service asks why the key is obtained in this case, the user expresses that he is afraid of being unable to activate when reloading

Activated, but the user said that the situation did not happen, which is too frustrating. Then Microsoft customer service said that this is a hardware problem, users need to wait for the vendor to release the Win10 driver, not the problem of Win10 itself.

A foreign commentator said, "The biggest mistake of this user is to contact Microsoft customer service." "From the content of the dialogue, there is no clear evidence that this user's actions infringe on Microsoft's interests, let alone "spoof Microsoft". At that time, the customer service should think that the user attempted to use the free key that was circulated on the Internet to activate the Win10 system, which led to normal problem feedback hurting the legitimate rights and interests of the user.

In fact, Microsoft should investigate the cause and effect of this incident in detail, and confirm whether the user itself is actually hurting Microsoft due to illegal extraction of Win10 free key.