Computer Store News: There is no sound troubleshooting step in Windows. This tutorial helps you identify and fix common sound problems in Windows, including the lack of sound in your speakers or headphones. This tutorial does not cover sound issues related to a particular program. Sound problems can be caused by incorrect cable connections, broken drivers, incompatible drivers, sound settings, missing updates, and sound card issues.
Step 1: Check the hardware
Step 2: Use the troubleshooter
Step 3: Update the driver
Step 1: Check the hardware Many sound problems are caused by incorrect hardware settings . This step includes checking the sound card, plugging the cable into the correct location, making sure the hardware is plugged in, and checking the volume.
Check the sound card Check to make sure your computer has a sound card or sound processor installed and it works.
Open “Device Manager by: swipe in from the right edge of the screen and click "Search" (If you use the mouse, point to the top right corner of the screen and move the pointer down. Click “Search”), type <;Device Manager" in the search box, and then click or click “Set" & "Device Manager". You may be asked to provide an administrator password or confirm your choice.
Double-click <;sound, video, and game controllers" to expand the category. If a sound card is listed, you have already installed a sound card. If the sound card is not listed, check the information that came with your computer to see if the sound card should be installed. If a sound card should be installed, you will need to install a sound card according to the manufacturer's instructions.
Check if the cable is properly connected (speakers and headphones, HDMI cable, USB audio device, multiple audio devices)
Check the power and volume
If you have speakers, make sure the speakers are connected to working power and turn on. Make sure the speaker volume or headphone volume is not muted or too low. This check is especially important for laptops and tablets because their speakers are small and it is difficult to hear sound if the volume is too low.
Step 2: Using Troubleshooting Troubleshooting is an automated tool that can be used to find and automatically fix some computer problems. Audio troubleshooting can diagnose and fix common sound playback issues and hardware issues.
Step 3: Update the Driver To let Windows recognize your sound card or sound processor, you need to install a compatible and working driver. Expired, incompatible, or corrupted drivers may disrupt communication between the computer and the sound card.
If you recently upgraded from one version of Windows to another, the current sound card driver may only work with previous versions of Windows. If you have recently experienced a power outage, ** or other computer problem, the driver may be corrupted. In rare cases, when Windows cannot automatically update the sound card driver, you may need to download and install the latest drivers for your sound card to help resolve such issues.
There are three ways to find and install drivers:
1. Use Windows Update. Windows Update automatically downloads and installs recommended updates. Install all important, recommended, and optional updates to update system features and other software, which may help resolve your sound issues.
2. Install software from the device manufacturer. If the device comes with a CD, the CD may contain software for installing device drivers.
3. Download and install the driver yourself. You can search for drivers on the manufacturer's website. If Windows Update does not find a driver for your device and the device does not come with the software to install the driver, try this method.
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