Remote control Windows 2003 installation of Pcanywhere causes Awgina.dll error to resolve

remote control when the problem occurs. Symptom When starting the computer, "Welcome to Windows", the login screen does not appear. You may also see an error message similar to one of the following: • A recently installed program disables the welcome screen and fast user switching. To restore these features, you must uninstall the program.
The following file names can help you determine which program to change:
C:\\Windows\\System32\\Awgina.dll. • The user interface failed.
Login user interface dll C:\\Windows\\System32\\Awgina.dll failed to load. Please contact your system administrator to replace the dll file or restore the original dll file. You may experience this issue when you turn on the "Fast User Switching" feature in Windows XP.
Cause this issue occurs if Symantec pcAnywhere is installed on the computer and pcAnywhere's "Graphic Identification and Authorization" (GINA) filter Awgina.dll prevents you from logging in to the computer.
After installing pcAnywhere, it replaces the default Windows GINA file Msgina.dll with the Awgina.dll file. Some versions of the file Awgina.dll may cause this problem.
Solution To resolve this issue, use one of the following methods, or both, depending on your situation: Method 1: Turn off the PcAnywhere GINA filter, restart the computer in safe mode, and then turn off the pcAnywhere GINA filter Device. To do this, follow these steps: 1. Restart your computer in Safe mode. To do this, follow these steps: a. Restart your computer. b. When you see the “Please select the operating system to start” message, press the F8 key. c. On the “Windows Advanced Options Menu”, use the arrow keys to select “Safe Mode” and press Enter. d. If you are using a dual-boot or multi-boot computer, select “Microsoft Windows XP” from the list and press Enter.
2. Remove the GinaDLL registry key. To do this, follow these steps: Warning: "Registry Editor Useless can cause serious problems that may require you to reinstall your operating system. Microsoft does not guarantee that it will solve the problem caused by improper use of the Registry Editor. Use “Registry Editor  at your own risk. a. Click “Start”, then click “Run”. b. In the "Open” box, type regedit, then click “OK”. c. Locate and then click the following registry key: HKEY_LOCAL_MACHINE\\Software\\Microsoft\\Windows NT\\CurrentVersion\\WinLogon d. In the right pane, right-click “GinaDLL” and click “Delete”. e. When prompted to confirm the deletion, click “Yes . f. On the “Files” menu, click “ Exit & rdquo; to exit & nbspquo; Registry Editor & rdquo;.
3. Restart your computer.
Method 2: Remove pcAnywhere from your computer. Remove pcAnywhere from your computer. For more information on specific actions, see the documentation for the program or visit the following Symantec Corporation Web site: http://www.symantec.com/techsupp/