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Troubleshooting System Services

  

Click Start and then Run, type msconfig in the Open box, and then click OK.
  1. Click the Services tab.
  2. Make down all the services that are not selected.

    Important: Do not skip this step. You will need this information later.
  3. Click Disable All, click OK, and then restart your computer.
  4. Click Start, click Run, type msconfig in the Open box, and then click OK.
  5. Click the Services tab.
  6. Click the checkbox for a service to select it to enable the service, then click OK.
  7. Restart your computer to see if this issue occurs.
  8. Repeat steps 5 through 8 for each service until the problem occurs. When the problem occurs, you can conclude that the last open service is the cause of the problem. Make a note of the service and go to step 10.
  9. Click Enable All, click the checkbox next to the service in question to clear it; click the checkbox for any other services you noted in step 3, clear it, click OK ,then restart your computer.

    As an alternative, you can turn off (not selected) the service in question. Please contact the manufacturer of the service in question for further assistance.

    Note: by pressing the test group service, you may be able to determine more quickly which service is causing the problem. Divide these services into two groups, select the check box for the first group, and clear the check box for the second group. Restart your computer and test if this issue occurs. If the problem occurs, the service in question is in the group with the check box selected. If the issue does not occur, the service in question is in the group with the check box cleared. Repeat this process for the group in question until you find the service in question.




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