Windows Vista installation and disaster recovery

The changes will be made during the Windows Vista upgrade process and the computer is in an unstable state for most of the process. If the installation is not completed or the upgrade fails, you can use the rollback to automatically recover from this event. This course covers how to roll back and make disaster recovery recommendations if the rollback is unsuccessful.

1. Related Components

1, Windows XP New Staff Training: Data Loss/Data Recovery Discussion

Before continuing troubleshooting, determine if the customer is on this computer It is very important to have critical data that is not backed up.

Keeping your customers' data is your number one priority. Data loss can have a serious negative impact on the customer's support experience and satisfaction with Windows and Microsoft, and there is no need to lose data even worse. Therefore, before performing troubleshooting, you should ensure a clear understanding of the possible consequences of each operation. If it is not certain whether a troubleshooting step will result in data loss, please get help to verify the security of the operation before proceeding.

Please refer to this Windows XP new employee training material for a discussion of this important topic.

2, installation rollback

When a serious error occurs during the installation process, the first action to take is to roll back. If you fail to reach the FirstBoot phase when you upgrade to Windows Vista, the installer will automatically trigger a rollback to roll back to the previously installed operation. For more details on rollback, please refer to the “Uninstall” section of the following topics in Vista Support Training:

Installation & ndash; Installation Process

Points:

● Once the installation is in the first startup phase, the rollback will no longer be available.

● If the installation fails, an error message will be displayed. After troubleshooting for this, please log this error message. After clicking “OK", the system will automatically restart. If your computer hangs during the installation process, you may need to manually restart the computer. To cancel the installation on reboot, select “rollback” from the boot loader.

3. Installation Process

The process of upgrading to Windows Vista may be interrupted at different stages. In each phase, personal data and settings are moved between folders. Therefore, you should be familiar with the installation phase before proceeding with any troubleshooting.