Solution for Scanning Fax Problems in Vista System

When attempting to send or receive a fax using Windows Fax and Scan in Windows Vista, the transfer process may not be completed after the connection is established.

Cause of failure

This problem may occur if one of the following conditions is true: • There is line noise on the telephone line connected to the modem.

• Abnormal behavior of the modem.

• A timing issue has occurred between the computer and the modem.

Warning: Serious problems can occur if you modify the registry incorrectly by using Registry Editor or by other means. These issues may need to be reinstalled by xp to resolve the issue. Microsoft cannot guarantee that these issues will be resolved. Modifying the registry is at your own risk.

Solution

In order to resolve this issue, you must use different class support to retransmit the fax. To do this, follow these steps:

1. Click “Start”, type device manager in the "Start Search" box, and then click on the “Programs" “Device Manager”.

2. Expand “Modem", right-click the modem you are using, and then click “Properties”.

3. On the "Diagnostics" tab, click “Query Modem”.

4. In the “Command” column, find “AT+FCLASS=?”, then write down the value in the "Response" column.

Note: If the value contained in the "Response" column is “1”,“2” or “2.0”, then the modem supports Class 1, Class 2, and Class 2.0, respectively.

5. Click “Start”, type regedit in the "Start Search" box, and then click “regedit” in the “Programs"

6. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\\Software\\Microsoft\\Fax\\TAPIDevices

7. Expand “TAPIDevices”, then single Click on the device ID of the modem.

8. Click “Modem”, right-click “FixModemClass”, then click “Modify”.

9. In the "Value data" box, type one of the following values, depending on the class you want to set: • Type 1 to set the fax modem to use class 1

• Typing 2 sets the fax modem to use class 2

• Typing 20 sets the fax modem to use class 2.0

10. Exit the Registry Editor.

11. Restart the fax service. To do this, click “Start”, type the service in the Windows System "Start Search" box, and then click “Service” in the list.

If you are prompted for an administrator password or for confirmation, type your password or click “Continue”.

12. In the "Services" list, click “Fax”, then click “Restart”.

13. Try sending a fax. If this problem occurs again, repeat steps 1 through 12 and set the modem to use a different class.